Latest News & Resources

These days, it’s no surprise to learn that customers have options when it comes to servicing their vehicles.  But here’s a stat that may shock you: In just five years, […]

Holiday travel is almost here. Create a service marketing campaign with these resources.  The holidays are almost here—and that means holiday travel. People are traveling near and far to visit loved ones […]

Dear Dealer,  You hear me talk a lot about the importance of service and repair. From why this segment of your business can be a huge opportunity during the chip shortage inventory […]

Spoiler alert: the stable and long-term revenue opportunity in fixed operations isn’t going anywhere. In fact, the opportunity only continues to grow, especially as our industry continues to experience inventory and supply chain challenges.  […]

Gain customer trust, gain a lifetime customer. This adage is true in any industry, but it’s especially true in business segments that have an elevated level of mistrust; and unfortunately, whether true or not, this often includes a […]

There’s no supply chain disruption (like semiconductor chips) or inventory shortage that will change the fact that people need to service their vehicles. What does that mean for your dealership? […]

If your dealership has a service department, this post is for you. For most dealerships with service bays, fixed ops makes up more than half of your overall profit, yet only […]

The majority of my client conversations revolve around front-end sales and generating high-quality audiences of in-market shoppers to target. But what about service and repair audiences? Service and repair is […]

Volkswagen Strength Driven by Best-Selling Models; Tesla Falls on Price Declines for Its Most Expensive Vehicles IRVINE, Calif., May 18, 2021 /PRNewswire/ — The estimated average transaction price for a light vehicle […]