Turn Every Trade-In Offer into a Deal
Streamline your dealership’s vehicle acquisition with Kelley Blue Book’s Contact Center for Instant Cash Offer. Our professionally staffed team manages customer communications 24/7, delivers real-time updates, and provides detailed reporting—so you can focus on closing deals. Leverage automotive valuation solutions, vehicle trade-in tools for dealers, and car buying software to acquire inventory efficiently and build shopper trust.
Never Miss a Trade-In Opportunity—Stay Connected, Convert More Offers
Maximize your dealership’s vehicle acquisition with Kelley Blue Book’s Contact Center for Instant Cash Offer. Our automotive valuation solutions and vehicle trade-in tools for dealers keep customers engaged between offer generation and appointment, overcoming cost, resource, or time constraints. Acquire inventory efficiently using car buying software and vehicle appraisal software—so every offer becomes a potential sale.
Maximize Profitability • Reduce Costs • Acquire More Vehicles • Save Time
Features
- Offers are handled by a professionally staffed 24 / 7 / 365 iHeart Contact Center.
- All calls are recorded and go through comprehensive quality assurance.
- Dealership staff and customers are kept up to date with text, email and CRM notifications.
- Detailed reporting with key metrics is provided monthly.
Benefits
- Drive profit by attracting motivated customers who are ready to trade in their vehicle and drive away in one of yours.
- Improve customer satisfaction by building trust through transparency and continued communication.
- Save typical fees, transportation dollars and staffing hours while acquiring the right inventory for your local market.
Less Than 2 Minutesis the average time from offer generation to first customer contact?
90-Day
customer communication plan
How it works:
1. Customer visits
Kelley Blue Book®
Instant Cash Offer
2. Kelley Blue Book® generates
the offer
3. The “iHeart Contact Center”
contacts the customer and
continues to work on the
dealer’s behalf
4. The customer comes in for
their appointment at the
dealership
5. The dealer decides what to
do with the vehicle
6. Detailed monthly reporting
is provided