Stay in touch with customers. Convert valuable offers.
Don’t let cost, resource or time constraints impact your dealership’s ability to convert valuable offers.
Contact Center for Kelley Blue Book® Instant Cash Offer continues customer communications on your behalf, keeping them engaged in that crucial window between offer generation and their scheduled appointment.
![](https://play.vidyard.com/CxZPLTsw82yhxUVXUTvnfe.jpg)
Maximize Profitability • Reduce Costs • Acquire More Vehicles • Save Time
Features
- Offers are handled by a professionally staffed 24 / 7 / 365 iHeart Contact Center.
- All calls are recorded and go through comprehensive quality assurance.
- Dealership staff and customers are kept up to date with text, email and CRM notifications.
- Detailed reporting with key metrics is provided monthly.
Benefits
- Drive profit by attracting motivated customers who are ready to trade in their vehicle and drive away in one of yours.
- Improve customer satisfaction by building trust through transparency and continued communication.
- Save typical fees, transportation dollars and staffing hours while acquiring the right inventory for your local market.
Less Than 2 Minutesis the average time from offer generation to first customer contact?
90-Day
customer communication plan
How it works:
![](https://b2b.kbb.com/wp-content/uploads/sites/4/2022/04/icon_step1-1.jpg)
1. Customer visits
Kelley Blue Book®
Instant Cash Offer
![](https://b2b.kbb.com/wp-content/uploads/sites/4/2022/04/icon_step2-1.jpg)
2. Kelley Blue Book® generates
the offer
![](https://b2b.kbb.com/wp-content/uploads/sites/4/2022/04/icon_step3-1.jpg)
3. The “iHeart Contact Center”
contacts the customer and
continues to work on the
dealer’s behalf
![](https://b2b.kbb.com/wp-content/uploads/sites/4/2022/04/icon_step4-1.jpg)
4. The customer comes in for
their appointment at the
dealership
![](https://b2b.kbb.com/wp-content/uploads/sites/4/2022/04/icon_step5-1.jpg)
5. The dealer decides what to
do with the vehicle
![](https://b2b.kbb.com/wp-content/uploads/sites/4/2022/04/icon_step6-1.jpg)
6. Detailed monthly reporting
is provided