Stay in touch with customers. Convert valuable offers.
Don’t let cost, resource or time constraints impact your dealership’s ability to convert valuable offers.
Contact Center for Kelley Blue Book® Instant Cash Offer continues customer communications on your behalf, keeping them engaged in that crucial window between offer generation and their scheduled appointment.
Maximize Profitability • Reduce Costs • Acquire More Vehicles • Save Time
- Offers are handled by a professionally staffed 24 / 7 / 365 iHeart Contact Center.
- All calls are recorded and go through comprehensive quality assurance.
- Dealership staff and customers are kept up to date with text, email and CRM notifications.
- Detailed reporting with key metrics is provided monthly.
- Drive profit by attracting motivated customers who are ready to trade in their vehicle and drive away in one of yours.
- Improve customer satisfaction by building trust through transparency and continued communication.
- Save typical fees, transportation dollars and staffing hours while acquiring the right inventory for your local market.
Less Than 2 Minutesis the average time from offer generation to first customer contact?
customer communication plan
How it works:
1. Customer visits
Kelley Blue Book®
Instant Cash Offer
2. Kelley Blue Book® generates
3. The “iHeart Contact Center”
contacts the customer and
continues to work on the
4. The customer comes in for
their appointment at the
5. The dealer decides what to
do with the vehicle
6. Detailed monthly reporting